REFUND POLICY

At B&B by Vanessa Nails and Beauty Salon, your privacy matters to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our salon, use our website, book appointments, or interact with us through social media or other digital channels. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services. The categories below describe the types of data we may collect:

1.1 Personal Identification Information

• Full name

• Phone number

• Email address

• Mailing address (if applicable)

• Date of birth (for promotions or age verification)

• Emergency contact information (when required)

1.2 Health and Consultation Data

• Skin conditions, sensitivities, or allergies

• Nail conditions or disorders

• Current medications that may affect treatments

• Pregnancy or nursing status

• Previous reactions to beauty products or treatments

• Patch test records and results

1.3 Appointment and Service Data

• Booking history and appointment records

• Services received and treatment notes

• Product preferences

• Design references and style preferences

• Technician preferences

1.4 Payment and Transaction Data

• Transaction amounts and dates

• Payment method type (we do NOT store full credit card numbers)

• Gift card and voucher balances

• Refund and adjustment records

1.5 Digital and Technical Data (Website/Online Booking)

• IP address and browser type

• Device information

• Pages visited and time spent on our website

• Cookies and tracking technologies (see Section 8)

• Referral source (how you found us)

1.6 Visual and Multimedia Data

• Photographs of completed nail art or beauty work (with consent)

• Before-and-after images (with consent)

• Security camera footage within the salon premises

1.7 Communication Data

• Text messages and email correspondence

• Social media messages and interactions

• Reviews and feedback submitted

• Survey responses

2. How We Collect Your Information

We collect personal information through a variety of channels, including:

• Directly from you when you book an appointment, fill out intake forms, or communicate with us

• Through our website and online booking systems

• Through social media platforms (Instagram, Facebook, TikTok, etc.)

• Through third-party booking or payment platforms

• Through security cameras on our premises

• Through referrals from other clients (name and contact only, with your knowledge)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and manage your appointments

• To provide and customize our beauty and nail services

• To process payments and maintain billing records

• To communicate with you regarding appointments, promotions, and updates

• To maintain health and safety records as required by law

• To improve our services based on feedback and preferences

• To create and share portfolio content (only with your explicit consent)

• To send marketing communications (only with your opt-in consent)

• To comply with legal and regulatory obligations

• To prevent fraud and ensure the security of our business

• To respond to inquiries, complaints, or requests

• To maintain internal business records and analytics

4. Legal Basis for Processing

We process your personal information under the following legal bases:

Contractual Necessity: Processing required to fulfill our service agreement with you, including scheduling appointments, delivering treatments, and processing payments.

Legitimate Interest: Processing for business operations such as appointment management, service improvement, analytics, and fraud prevention, where our interests do not override your fundamental rights and freedoms.

Legal Obligation: Processing required to comply with health and safety regulations, tax obligations, and other applicable laws and regulations.

Consent: Processing based on your explicit consent, such as marketing communications, photography for social media and portfolio use, and sharing testimonials. You may withdraw consent at any time.

5. How We Share Your Information

Service Providers: We may share data with third-party platforms that help us operate our business, including:

• Online booking systems

• Payment processors

• Email/SMS marketing platforms

• Accounting and tax software

• Website hosting providers

These providers are contractually obligated to protect your data and may only use it for the purposes we specify.

Legal Requirements: We may disclose information if required by law, court order, subpoena, or government regulation.

Business Transfers: In the event of a merger, sale, or acquisition, client data may be transferred as part of the business assets. You will be notified of any such change.

With Your Consent: Photographs, testimonials, or reviews may be shared on our website, social media, or marketing materials only with your express permission.

Important Notice

We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods are as follows:

Data TypeRetention Period

Appointment and service recordsMinimum of 3 years for business and legal compliance

Health and consultation dataMinimum of 5 years as required by health and safety regulations

Payment recordsMinimum of 7 years for tax and accounting compliance

Marketing consent recordsDuration of subscription plus 1 year after opt-out

Photographs and portfolio imagesUntil you request removal or withdraw consent

Security camera footageUp to 30 days, unless required for an ongoing investigation

Communication recordsUp to 2 years

After the applicable retention period, data is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Password-protected systems and devices

• Encrypted digital storage for sensitive information

• Restricted access — only authorized personnel can access client records

• Secure payment processing through PCI-compliant providers

• Regular review and updating of security practices

• Secure disposal of physical records (shredding)

• Locked storage for paper documents containing personal information

While we take every reasonable precaution, no method of transmission or storage is 100% secure. In the unlikely event of a data breach, we will notify affected clients promptly and take immediate corrective action.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

Essential Cookies: Required for the website to function properly (e.g., online booking functionality).

Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionalities. We do not use cookies to collect personally identifiable information without your consent.

9. Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal data we hold about you.

Right to Correction: You may request correction of inaccurate or incomplete personal data.

Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.

Right to Restrict Processing: You may request that we limit how we use your data.

Right to Data Portability: You may request your data in a structured, commonly used format.

Right to Object: You may object to the processing of your data for marketing or profiling purposes.

Right to Withdraw Consent: You may withdraw consent at any time for activities based on consent (e.g., marketing, photography).

Right to Opt-Out of Sale: We do not sell personal information. If this practice ever changes, you will have the right to opt out.

To exercise any of these rights, contact us using the information provided in Section 14. We will respond within 30 days of receiving your request.

10. Marketing and Communications

We may send promotional messages, special offers, appointment reminders, and updates via email, text message, or social media.

Marketing communications are sent only with your prior opt-in consent. You may unsubscribe or opt out of marketing communications at any time by:

• Replying "STOP" to text messages

• Clicking "Unsubscribe" in marketing emails

• Contacting us directly to update your preferences

Opting out of marketing will NOT affect essential service communications such as appointment confirmations, cancellation notices, and safety alerts.

11. Photography and Social Media

• B&B by Vanessa may photograph or video-record completed work for portfolio and promotional purposes.

• We will always ask for your verbal or written consent before photographing your nails or any part of your visit.

• You may decline at any time without any impact on your service.

• If you previously gave consent but wish to have your images removed, contact us and we will remove them within a reasonable timeframe.

• We may repost or share client-tagged content from social media. If you tag us, we may interpret this as consent to share unless you notify us otherwise.

• Photographs will not include identifying features (face, tattoos, etc.) unless explicitly authorized.

12. Children's Privacy

• B&B by Vanessa Nails and Beauty Salon does not knowingly collect personal information from children under the age of 13.

• Services for minors between the ages of 13 and 17 require parental or guardian consent, including consent for data collection.

• If we become aware that we have inadvertently collected data from a child under 13 without proper consent, we will delete such information promptly.

• Parents or guardians may contact us to review, correct, or delete their child's information.

13. Changes to This Privacy Policy

• B&B by Vanessa Nails and Beauty Salon reserves the right to update or modify this Privacy Policy at any time.

• Changes will be posted on our website with an updated "Last Updated" date.

• For significant changes, we may notify you directly via email or text message.

• Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

• We encourage you to review this policy periodically.