Ralph’s Club – 3‑Piece Gift Set

At B&B Nails Salon Corp, we follow U.S. federal consumer protection standards and New York State commercial regulations. Your satisfaction is important to us, and we aim to provide a transparent and fair return process.

Eligibility for Returns

• Returns are accepted within 14 days of delivery, in accordance with NY General Business Law § 218‑a.

• Items must be unused, unopened, and in their original sealed packaging.

• Due to hygiene and safety regulations, opened beauty products, fragrances, and personal care items cannot be returned.

How to Request a Return

• Email us at support@bbbyvanessa.com with your order number and reason for return.

• Once approved, you will receive return instructions and a return authorization number.

• Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Refund Processing

• Refunds are issued to the original payment method within 5–7 business days after the returned item is received and inspected.

• Shipping fees are non‑refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Under U.S. consumer protection laws, you are entitled to a replacement or refund if your order arrives damaged or incorrect. Please contact us within 48 hours of delivery with photos of:

• The product

• The packaging

• The shipping label

We will replace or refund the item immediately.

Non‑Returnable Items

• Opened fragrances

• Used beauty products

• Gift cards

• Clearance or “Final Sale” items

Legal Notice

This policy complies with:

• Federal Trade Commission (FTC) Consumer Protection Rules

• New York General Business Law (GBL) § 218‑a

• NYC Department of Consumer and Worker Protection (DCWP) retail guidelines

B&B Nails Salon Corp, follows U.S. federal shipping regulations and New York State commercial guidelines to ensure a transparent and reliable delivery process.

Processing Time

• Orders are processed within 1–2 business days.

• Orders placed on weekends or holidays ship the next business day.

Shipping Costs (Customer Responsibility)

In accordance with standard U.S. e‑commerce practices, customers are responsible for all shipping costs, including:

• Standard shipping fees

• Expedited or priority shipping (if selected)

• Return shipping fees (unless the item arrived damaged or incorrect)

Shipping rates are calculated at checkout based on weight, destination, and carrier.

This complies with:

• Federal Trade Commission (FTC) Online Disclosure Guidelines

• New York General Business Law (GBL) § 396‑R (clear disclosure of fees)

Shipping Methods

We ship within the United States using trusted carriers:

• USPS

• UPS

• FedEx

Delivery times range from 2–7 business days, depending on the destination and carrier.

Order Tracking

All orders include tracking information. Once your order ships, you will receive an email with your tracking number and carrier details.

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, responsibility transfers to the recipient under USPS and carrier policies. If your package is lost or stolen:

• Contact the carrier directly to file a claim

• Provide us with the claim number so we can assist as needed

This follows federal mail regulations and NY consumer guidelines.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery. Please email us with:

• Photos of the product

• Photos of the packaging

• Photos of the shipping label

We will replace or refund the item in compliance with FTC consumer protection rules.

International Shipping

At this time, we ship only within the United States. International shipping will be added soon.

B&B Nails Salon Corp, respects your privacy and complies with U.S. federal privacy laws and New York State data protection standards.

Information We Collect

We may collect:

• Name

• Email address

• Shipping address

• Payment information (processed securely by third‑party providers)

• Order history

• Website usage data (cookies, analytics)

How We Use Your Information

• To process and fulfill orders

• To provide customer support

• To improve our website and services

• To send order updates and promotional emails (only with consent)

Data Protection

• Payments are processed through secure, PCI‑compliant providers.

• We do not store full credit card information.

• We use SSL encryption to protect your data.

Your Rights (New York State & Federal Law)

You have the right to:

• Request access to your personal data

• Request correction or deletion

• Opt out of marketing communications

• Request information about how your data is used

To exercise your rights, email: privacy@bbbyvanessa.com

Third‑Party Services

We may use trusted third‑party services such as:

• Wix Payments

• PayPal

• Stripe

• Google Analytics

These providers have their own privacy policies and comply with U.S. data protection laws.

Children’s Privacy

We do not knowingly collect information from children under 13, in compliance with COPPA (Children’s Online Privacy Protection Act).